Frequently-Asked Questions

General: How long will it take me to improve my English?; How is Eyespeak different?; What English skills will I learn?; Do I need special skills to use your software?
Installation: I am having problems making a voice recording.; How do I purchase EyeSpeak?; Can I use EyeSpeak as an English Teacher?; Can I install Eyespeak on the computer network of the school or organization?; Can I receive EyeSpeak on a CD-ROM?; Is the website secure?
Troubleshooting: EyeSpeak tells me I am unable to make a recording or records a fault when I speak.; Why are my scores low or I am prompted to repeat what I have said; I can see the software working but cannot hear any sounds.; Does EyeSpeak require a special microphone?

General

How long will it take me to improve my English?: Everyone is different, but data has shown us that with approximately 30 minutes use per day over a 2 week period you will see noticeable improvements in your speech. Continued learning will provide you with maximum results and you can add content to the software to ensure you progress with your English.
How is Eyespeak different?: EyeSpeak provides you with feedback that is meaningful and is broken down to a phoneme level so you can learn the correct sounds of English and correct your English accent.
What English skills will I learn?: EyeSpeak will help you improve your English Accent, Intonation, Speaking and Listening skills, English Vocabulary and Spelling, as well as your Conversational skills.
Do I need special skills to use your software?: No - anyone with a headset and computer (with minimum specifications) can use EyeSpeak and enjoy the software and see the results in their English.

Installation

I am having problems making a voice recording.: Please run the "Sound Check Wizard" within Eyespeak to check your microphone settings are set up correctly. Click on "Tools » Sound Check Wizard" and follow the instructions. If you have any issues you will be directed to detailed instructions to correct your settings.
How do I purchase EyeSpeak?: Firstly download the free demonstration from the EyeSpeak website www.eyespeakenglish.com, then purchase the edition that you require. You will then be emailed download instructions.
Can I use EyeSpeak as an English Teacher?: EyeSpeak can be purchased as a Network version so Teachers can monitor students' progress and store their data.
Can I install Eyespeak on the computer network of the school or organization?: Yes. EyeSpeak can be purchased as a network version and installed on multiple machines and allow the teacher/administrator to view all users' progress. Ideal for language labs! Please contact EyeSpeak directly for more details and a quote.
Can I receive EyeSpeak on a CD-ROM?: Yes you can receive a backup CD in the post, however please note that the CD ROM is exactly the same as the download software, and you do not need one. If your computer crashes, or you change computers, you can download again from the link provided when you purchased the software. If you lose the purchase email, we will send you a link to download the software again for free. We will do this for 5 years after you purchase the software. This is better than having a CD, becuase after 5 years there is a good chance that a CD will not work anymore, or will be lost. If you still really do need one, then please contact us using the support page. In the support ticket, put your postal address, credit card number and expiry date, and the product you wish to purchase. Your credit card will be charged the price of the download product plus an additional $25USD.
Is the website secure?: Yes! The VPSL web site is totally secure and any credit card payment is safe. Your order is processed as soon as payment confirmation comes through, and you can expect to receive your EyeSpeak software not long after. All the information you provide to VPSL is treated confidentially and not used for other purposes than the ones it is supposed to serve. You can access your information by contacting us.

Troubleshooting

EyeSpeak tells me I am unable to make a recording or records a fault when I speak.: This is one of the most common complaints! Please uncheck the ""Mute" checkbox in the microphone section of Windows Volume Control or turn up the volume of the microphone. Please also verify that your audio equipment is set up properly. For example, check that your microphone and headset are connected properly.
Why are my scores low or I am prompted to repeat what I have said: Please adjust the distance of the microphone from your mouth and make sure your speaking volume is similar to that of your teacher. If your speech is too low or high or you are recording in a noisy location then your scoring may be effected.
I can see the software working but cannot hear any sounds.: Go to the Volume Control Panel, select "Options » Properties » Playback » OK" and check that none of the Mute buttons are turned on.
Does EyeSpeak require a special microphone?: No. EyeSpeak works with most headsets and if you do find a headset it does not work with please contact us and advise the details.